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Please review this list of our most frequently asked questions. If you need additional assistance, please click here to send us an email or click here to contact us by phone.
  1. What is the standard turnaround time for orders placed with iPrintfromHome.com?
  2. What shipping options do I have?
  3. I am having problems uploading my digital files to iPrintfromHome.com. What should I do?
  4. What file types do you accept?
  5. What are your file size recommendations for photographic prints?
  6. My digital image is not the same proportion as the prints that I would like to order and I am concerned about cropping. What should I do?
  7. Can I get a tracking number for my order that was shipped by Fedex?
  8. The size I need isn't on your pricing list. Do you offer custom sizes?
  9. Can you explain the difference between the various printing options?
  1. What is the standard turnaround time for orders placed with iPrintfromHome.com?

  2. At iPrintfromHome.com, we offer the following turnaround times based on the specific products that you order:

    Photographic Prints: If you place an order for Photographic Prints by 6am EST, we will ship it the same day, Monday through Saturday. Any order that comes in after 6am on Saturday will be shipped (or ready for pickup) on Monday. If you place a pick-up order by 6am Monday through Friday, it will be ready for pick-up the same day at iPrintfromHome.com. All orders placed after 6am on Friday will be ready for pick-up on Monday.

    Giclee Fine Art Prints & Photo Inkjet Prints: Orders for Giclee Fine Art Prints and/or Photo Inkjet Prints will be produced and shipped (or ready for pickup) within 3 business days (weekdays). The daily cut-off for orders is 6am EST.

    Ultra Mount and Foam Board Mounting, Laminating & Canvas Stretching Services: Requesting any of these services can add up to 3 business days to your order turnaround time.

    Plak Mounting: Requesting Plak Mounting services can add up to 7 business days to your order turnaround time.

    Please note that if you order multiple products in a single order from iPrintfromHome.com, your order will be completed and shipped (or ready for pickup) according to the turnaround time for the product with the longest turnaround time in your order. For example, if you order Photographic Prints and Fine Art Prints in the same order, your order will be completed and shipped according to the turnaround time for Fine Art Prints.
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  3. What shipping options do I have?

  4. Shipping is FREE if your order totals $36 or more, USPS-First Class is $3 (3 to 15 days), USPS-Priority is $7 (2 to 15 days), FedEx Ground is $9.95 (1-6 days), FedEx Ground to Canada is $18 (must be used for Canadian shipments), FedEx 3-Day is $11.75, FedEx 2-Day is $14.75, FedEx Standard Overnight is $21.75, Fedex Priority Overnight is $29.95 and Fedex Priority Saturday is $49.95. FedEx guarantees their delivery times, USPS does not.

    Please click here for more information about our shipping options.
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  5. I am having problems uploading my digital files to iPrintfromHome.com. What should I do?

  6. If you are having trouble uploading files, please do the following:

    • Ensure that you have disabled any popup blockers.
    • Ensure that your files are acceptable to iPrintfromHome.com. Please click here to learn about the files types that we accept.
    • Try uploading one file. If you have success, try uploading more.

    If you still have problems after trying the above recommendations, please give us a call so that we can assist you.

    You can also click here to submit files on CD.
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  7. What file types do you accept?

  8. We accept JPEG and TIFF (8 bit) image files. Please note that these files should be saved in the RGB color mode. CMYK or Grayscale files are not acceptable. We have optimized our systems to work best within the sRGB color space.
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  9. What are your file size recommendations for photographic prints?

  10. We recommend that you submit files sized between 100 and 300 dpi at the print size.
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  11. My digital image is not the same proportion as the prints that I would like to order and I am concerned about cropping. What should I do?

  12. iPrintfromHome.com is pleased to introduce Printing Preferences, which will allow you to specify exactly how you would like your digital images to be printed when you order prints.

    Please click here to learn more about Printing Preferences.
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  13. Can I get a tracking number for my order that was shipped by Fedex?

  14. If your order was shipped via Federal Express, you can obtain a tracking number for your order by logging in to iPrintfromHome.com and clicking on “My Account”, “View Order History”, and then the specific order number for which you would like tracking information. Please note that tracking numbers are posted each night to iPrintfromHome.com and may not be available until 8pm EST.
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  15. The size I need isn't on your pricing list. Do you offer custom sizes?

  16. Although we don't explicitly offer custom sized prints, with a little file prep work, you can get any size you need. Please click here for more information.
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  17. Can you explain the difference between the various printing options?

  18. At iPrintfromHome.com, we offer 8 different types of prints. We're regularly asked to explain the difference between the various options. Please click here to learn more about the Printing Processes we use and the choices you have when you order prints from iPrintfromHome.com.
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