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We're sorry to hear that you are experiencing problems uploading and we want to help in any way that we can.
Our system accepts JPEG and TIFF files in the RGB color mode. Please ensure that your files are in accordance with our system requirements and then try uploading just one file to see if you have success. If you do have success, please try uploading three more files. If this works, please try uploading the rest.
If you are uploading TIFF files, please ensure that your files were not saved with LZW compression.
Please note that our system will sometimes have problems if your files are very large or if your filenames are very long.
With a high speed internet connection, it can take as long as 1-2 minutes to upload a 1MB digital file. Uploading files with a dial-up connection can take 2-4 times as long as an upload via a high speed internet connection.
Here is an example of the filename issue:
simple.jpg = good filename
complicated+7&21isajumbled name_final.jpg = bad/long filename
If you continue to experience upload issues, please send us an email or call our hotline so that we can assist you further.
Questions? Comments?
Click here to send us an email.
Click here to contact us by phone.
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