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Please review this list of our most frequently asked questions. If you need additional assistance, please click here to send us an email.
  1. What is the standard turnaround time for orders placed with iPrintfromHome.com?
  2. What shipping options do I have?
  3. I am having problems uploading my digital files to iPrintfromHome.com. What should I do?
  4. What file types do you accept?
  5. What are your file size recommendations for photographic prints?
  6. My digital image is not the same proportion as the prints that I would like to order and I am concerned about cropping. What should I do?
  7. Can I get a tracking number for my order?
  8. The size I need isn't on your pricing list. Do you offer custom sizes?
  9. Can you explain the difference between the various printing options?
  10. How do I use my Thank You Dollars?
  1. What is the standard turnaround time for orders placed with iPrintfromHome.com?
    2. At iPrintfromHome.com, we offer the following turnaround times based on the specific products that you order:

    Photographic Prints & Photo Inkjet Prints: If you place an order for Photographic or Photo Inkjet Prints by 6am EST, we will ship it the same day, Monday through Saturday. Any order that comes in after 6am on Saturday will be shipped (or ready for pickup) on Monday. If you place a pick-up order by 6am Monday through Friday, it will be ready for pick-up the same day at iPrintfromHome.com. All orders placed after 6am on Friday will be ready for pick-up on Monday.

    Giclee Fine Art Prints: Orders for Giclee Fine Art Prints will be produced and shipped (or ready for pickup) within 3 business days (weekdays). The daily cut-off for orders is 6am EST.

    Ultra Mount and Foam Board Mounting, Laminating & Canvas Stretching Services: Requesting any of these services can add up to 3 business days to your order turnaround time.

    Plak Mounting: Requesting Plak Mounting services can add up to two weeks to your order turnaround time.

    Please note that if you order multiple products in a single order from iPrintfromHome.com, your order will be completed and shipped (or ready for pickup) according to the turnaround time for the product with the longest turnaround time in your order. For example, if you order Photographic Prints and Fine Art Prints in the same order, your order will be completed and shipped according to the turnaround time for Fine Art Prints. [Back to Top]

  2. What shipping options do I have?
    3. Shipping is FREE if your order totals $36 or more, USPS-First Class is $4.95 (3 to 15 days), USPS-Priority is $9.95 (2 to 15 days), FedEx Ground is $18.95 (1-6 days), Canadian Shipping is $18 (must be used for Canadian shipments), FedEx 2-Day is $24.95, FedEx Standard Overnight is $36.95. FedEx guarantees their delivery times, USPS does not.

    Please click here for more information about our shipping options. [Back to Top]

  3. I am having problems uploading my digital files to iPrintfromHome.com. What should I do?
    4. If you are having trouble uploading files, please do the following:
    • Ensure that you have disabled any popup blockers.
    • Ensure that your files are acceptable to iPrintfromHome.com. Please click here to learn about the files types that we accept.
    • Try uploading one file. If you have success, try uploading more.

    If you still have problems after trying the above recommendations, please send us an e-mail so that we can assist you.

    You can also click here to submit files on CD. [Back to Top]

  4. What file types do you accept?
    5. We accept JPEG and TIFF (8 bit) image files. Please note that these files should be saved in the RGB color mode. CMYK or Grayscale files are not acceptable. We have optimized our systems to work best within the sRGB color space. [Back to Top]

  5. What are your file size recommendations for photographic prints?
    6. We recommend that you submit files sized between 100 and 300 dpi at the print size. [Back to Top]

  6. My digital image is not the same proportion as the prints that I would like to order and I am concerned about cropping. What should I do?
    7. iPrintfromHome.com is pleased to introduce Printing Preferences, which will allow you to specify exactly how you would like your digital images to be printed when you order prints. Please click here to learn more about Printing Preferences. [Back to Top]

  7. Can I get a tracking number for my order?
    8. You can obtain a tracking number for your order by logging in to iPrintfromHome.com and clicking on "My Account", "View Order History", and then the specific order number for which you would like tracking information. You will find your tracking number listed towards the bottom of the invoice. Please note that tracking numbers are posted each night to iPrintfromHome.com and may not be available until 8pm EST. [Back to Top]

  8. The size I need isn't on your pricing list. Do you offer custom sizes?
    9. Although we don't explicitly offer custom sized prints, with a little file prep work, you can get any size you need.

    Trimming Prints:
    As long as your prints are prepared for trimming, we would be happy to trim them down to size during production. By "prepared for trimming", we mean that the cuts have to be obvious without requiring any measuring. You can achieve this by (1) adding trim marks to your digital files, (2) by anchoring the image to the corner of a digital file as explained in the video, or (3) by creating a block of color separate from the background of your image that needs to be trimmed off.

    We would be happy to trim up to 3 prints per order at no additional cost. Anything more than that will be trimmed at the cost of $1 per cut. If you have four prints in your order that need to be trimmed, we will trim the first three free of charge and then begin charging you at the rate of $1 per cut on any additional prints. If a print requires two cuts, you will be charged $2 to trim that print.

    If you need your prints trimmed, please send us an e-mail IMMEDIATELY after placing your order requesting that we do so.

    Please click here for more information. [Back to Top]

  9. Can you explain the difference between the various printing options?
    10. At iPrintfromHome.com, we offer 9 different types of prints. We're regularly asked to explain the difference between the various options. Please click here to learn more about the Printing Processes we use and the choices you have when you order prints from iPrintfromHome.com. [Back to Top]

  10. How do I use my Thank You Dollars?
    11. To use your Thank You Dollars, please follow these steps: After adding the desired items to your shopping cart, click on "Proceed to iPrintfromHome.com Checkout". To get past the screen requesting credit card information, you can enter your credit card number or simply enter 16 zeros in the space for the credit card number. Then click on "Review & Place Order". On the next screen you will see a link that says "Use Thank You Dollars". When you click on it, you will be given the opportunity to use your Thank You Dollars to pay for the order. [Back to Top]